Nikon Warranty Crisis?

I purchased my Nikon d90 is november 2009. I purchased it off ebay.com as a packaged bundle with 5 lenses, a tripod, a backpack and a 3 year warranty card. I was unaware at the time my purchase arrived, that i had to activate my warranty card.

At the beginning of november this year, my shutter stopped working. It jammed every time i'd try to take a picture, and would either give me an error message or only take the bottom half of a picture. When i went to file a claim, I realized I had to activate my card. I couldn't find my original receipt anywhere, no matter how long or hard I looked, so I put in approximate dates opn the warranty registration. They now want a copy of my original receipt. And I don;t know what to do. I paid almost $2000 for the camera and warranty, I don;t think I should have to jump through hoops, when I registered the card it even said what type of insurance I had on it. What should I do? I've already sent the camera tro Nikon. I don;t want to have to pay to fix the shutter when $200 worth of insurance should be mine.

Added (1). The transaction is not on paypal. I didn;t buy the insurance from a store, it was a packaged deal from some company in boston or something on ebay.therefore there's no 'store' to return the insurance to.

You can check your eBay record as well as PayPal record, if you use PayPal to pay for it.

In PayPal, after you log-in, go to history and search for that transaction. Once you find it, print a copy and send it to Nikon.

Nikon might ask you to pay a penalty or may be not, because you did not activate the warranty until there's problem of the product. Beside the initial information you provide to Nikon is not 100% correct.

Anyway, log into PayPal and find the transaction first. Then contact Nikon for follow up.

They will honour the warranty one way or the other.

This is what I don't like with Nikon. They have this strictly defined distributor areas that buying from one area would make your camera a "gray unit" elsewhere even if it's an original Nikon.

This is also the main problem with on-line purchases. This would mean you would have to send the camera back to your seller from wherever to have it fixed.

Back to your case. You already made the right move by coursing the camera through Nikon. They may be able to track down when your camera reached the distributor but they won't know when you bought it exactly so their time table may be shorter and earlier than actual. Whatever the charge is your responsibility. The $200 extra insurance is in-store, not Nikon. It will only be honored if you brought the camera back to the same store and if you present the validated warranty card to them. Since the camera is now in Nikon's hands, that warranty is off. Your only chance now is the one-year factory warranty which is provided by Nikon itself.