My Nikkor 18-55mm lens won't zoom past 50mm
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I recently purchased (last month) a Nikon D5100 and an 18-55mm lens and a 55-200mm lens, however, the 18-55mm just does not zoom past about 50mm! This has just happened today when I came to use it again! I haven't bashed it or dropped it and its kept in its protective bag when i'm not using it. It usually goes to 55mm no problem, just this morning I came to use it and its not zooming to 55mm! I have just contacted the company i bought it off, do i send it back to them or back to nikon for a repair!
can anyone help me and/or has anyone else had this problem?
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It appears that you live in the UK. If so, then you're covered by the Sale Of Goods Act; just contact the retailer and insist upon a refund or a replacement. They can then decide for themselves whether they want to get it repaired for resale or to just return it back to their supplier for a refund.
You are not obliged under the Act to accept a repair, and the retailer may try to fob you off to the manufacturer but you are within your rights to insist that the retailer sets matters right for you.
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If you haven't received a reply, best to wait a few more days, some larger stores have special arrangements with manufacturers. If you haven't heard from the retailer within a couple of weeks, you should telephone Nikon UK with your enquiry. Official Nikon imports all come with a one year warranty.
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